TradeIX Website
Privacy Policy

This website is operated by TradeIX Limited (“we”, “us” or “TradeIX”) and we are a data controller for the purposes of the EU General Data Protection Regulation 2016/679. This means that we are responsible for, and control the processing of, any personal information provided to us by individuals when using this website in accordance with this website privacy policy.

We acknowledge the importance of data security and have created this website privacy policy in order to demonstrate our commitment to your individual privacy. By using our website (including related TradeIX owned websites), our social media pages and any other service(s) accessed via our website, you acknowledge that we may process your personal information and, where necessary consenting to such practices, as outlined in this policy.

TradeIX and its subsidiary companies are committed to protecting your privacy. This policy explains how we may collect information about you and then use it to meet your needs. It also explains some of the security measures we take to protect your privacy and tells you certain things that we will not do.

Your Personal Data

For this website, and associated services, the data controller is TradeIX. This policy explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by TradeIX in relation to this website, the purposes for which these activities are performed and the legal bases that we rely upon for these processing activities.

Personal data we collect

We may collect personal information about you when you do the following:

a) Contact us via the relevant ‘Contact’ page of our website

b) Communication you have with us by writing to us, emailing us or calling us

c) How you use our website: we use technology such as cookies (subject to your cookie preferences) when you use our website, and we collect information about the pages you look at and how you use them.

d) Device and machine information: information about the computer hardware and software on your computers and smartphones that is used to connect or communicate with us.

e) Exercising your rights: if you exercise any of your statutory rights under data protection law, we will keep a record of this and how we respond.  

What we use your personal data for and why

We process the following items of your personal data, with a legitimate interest for the improvement of our services to you. We process the following categories of personal data for the following purposes:

Reason or Purpose

Provide you with the content you have requested

Personal data processed

  • Your contact details (i.e. name, email, address)
  • Any verbal communications you have with us

  Reason or Purpose

Analyse performance of webpages and provide relevant content to you

Personal data processed

  • Your contact details (i.e. name, email, address)
  • How you use our website(s)
  • Device and machine information

We may anonymise and aggregate personal data we hold (so that it does not identify you). We may use anonymised and aggregated information only for purposes that include testing our IT systems, research, data analysis, improving our website and in the development of new products and services.  

Our commitment to information security

To protect your information, we have policies and procedures in place to ensure that only authorised personnel can access your information, that any personal data is handled and stored in a secure and sensible manner and all systems that can access the information have proportionate and reasonable security measures in place. To achieve this, all employees, contractors, sub-contractors and third-party suppliers have contracts, with defined roles and responsibilities, in regards to information security.  

Transferring your personal data outside of the EEA

We may from time to time need to transfer your personal information to support partners which are located outside the European Economic Area (“EEA”), for the purpose of ensuring that our websites are operating appropriately or in relation to third parties with whom we share your data. Any transfer of your data will be subject to adequate levels of protection that aim to ensure the safeguarding of your privacy rights and shall provide you with remedies in the unlikely event of a security breach.  

How long we keep your personal data for

We retain your personal data for as long as is necessary to achieve the processing purposes. For compliance with legal obligations stated in a contract, we retain information for no longer than 7 years from the date of the last transaction under the relevant contract.  

Your rights in relation to your personal data

You have the following rights in relation to your personal data:

  • the right to be informed about the personal data we collect, how your personal data is being used, and from whom we collect your personal data if we obtain it from other sources;
  • the right to access the personal data we hold about you;
  • the right to request the correction of inaccurate personal data we hold about you;
  • the right to request the blocking or deletion of your personal data in some circumstances;
  • the right to request that we port elements of your data either to you or another service provider;
  • the right to object to us processing your personal data (where we do so only because you have consented, or because we are using automated means to make decisions that affect you); and
  • the right to withdraw your consent.

You only have the benefits of some of the above rights in limited circumstances, which depend upon the legal reason why we collected your personal data. To exercise any of the above rights, or if you have any questions relating to your rights, please contact us using the details at the bottom of this webpage.  


In those cases where we need your consent to process your information, we will ask you to make a positive indication (e.g. to tick a box or insert your contact details on the relevant form or web page requiring consent). By actively providing us with your consent, you are stating that you have been informed as to the type of personal information that will be processed, the reasons for such processing, how it will be used, for how long it will be kept, who else will have access to it and what your rights are as a data subject and that you have read and understood this website privacy policy.  

Our use of cookies

The TradeIX website uses cookies. A cookie is a small text file that can be stored by your web browser on the device you use to access the internet and allows the web browser to pass small amounts of information about user behaviour on the given website to a web server. Cookies allow us to identify your device. We use cookies that are strictly necessary to enable you to move around the website or to provide certain basic features. We use cookies to monitor how people use our site, which helps us to understand how our website can be developed and improvements made to the design, layout and general functionality of the website. We may set cookies when you first visit and other TradeIX websites. We may allow our third party partners to use cookies to collect information about your browsing habits, so that they can provide relevant services to you.  

Cookie Consent

The first time you access the TradeIX website, you will be informed about our use of cookies to improve your site experience. By continuing to browse our website you consent to our use of cookies described within this policy.

Cookie Type



Google Analytics


These cookies give us critical information about various pages on the website and how our users interact with them. We use this information to improve the performance of our website and the information presented to users.

Disabling cookies

If you do not want us to use cookies in your browser, you can remove cookies from your computer’s hard drive, or set your browser to block cookies or to send a warning notice before a cookie is stored on your computer. However, please note that you may not be able to use certain services on our website without cookies.  


This website may contain links to other non-TradeIX owned websites or recommended third party suppliers. Please note that we are not responsible for the privacy practices of these other websites nor the accuracy of any of the information made available on those websites. This website privacy policy applies only to information collected on or via this website.  

Contact us

If you have any queries about this website privacy policy, require further information or wish to lodge a complaint you can use the details below to contact us.

Privacy Team
18 St. Swithin’s Lane
United Kingdom


Updates to this Website Privacy Policy

We may update this website privacy policy from time to time to ensure it is compliant with data protection legislation and for information accuracy. Any changes we make to our website privacy policy will be posted on this page, and we will communicate any significant changes to you, where reasonably possible.